Amazon Prime Video Windows 7 And Above

Tap Clear Data OK. Then you try to stream the Prime video and see if it is working now.

Its very convenient to watch Prime videos but sometimes a few problems related to Amazon Prime Video occur on mobile phones, computers, and TVs.

Part 1: Amazon Instant Video Streaming Problems Part 2: Amazon Prime Insufficient Bandwidth Part 3: Amazon Error Code 1060 Part 4: Amazon Error Code 9074 You May Like: How to Downlaod Amazon Prime to PC or Mac Part 1: Amazon Instant Video Streaming Problems When you are watching movies on Amazon Prime Video, you may encounter the following problems: Amazon video is stuttering or lagging, the Prime video wont play, or the video keeps skipping.

If you have these difficulties, here are some solutions toward issues on Android or iOS devices, computers, and TVs.

Fix Amazon Prime video streaming problems on PCMac Meet minimum system requirements If you want to play Amazon Prime Video on your computer web browser smoothly, make sure that your Internet connection meets minimum system requirements.

Internet Connection For Standard Definition (SD) videos: 900 Kbitssec For High Definition (HD) videos: 3.5 Mbitssec Check your web browser There could be something wrong with the browser you are using to stream Amazon Prime videos.

So try to use another web browser available on your computer.

To watch Prime Video on your computer, its great to use a browser that supports HTML5 web player.

Supported browsers include: Chrome (version 59 or newer) Firefox (version 53 or newer) Internet Explorer (version 11 or newer) Microsoft Edge on Windows 10 Safari (version 10 or newer on Mac OS 10.12.1 or newer) Opera (version 37 or newer) Fix Silverlight issues On Safari and some previous versions of Internet Explorer that doesnt support HTML5, you will have Microsoft Silverlight plugin installed in your browser to play Prime videos.

Sometime, Silverlight may cause Amazon video streaming problems.

To resolve Prime Video playback problems, you can fix it by clearing Silverlight application storage.

Step 1 Right-click the Prime video player window and select Silverlight.

Step 2 Click Application Storage tab and check Enable application storage.

Click Delete. You can now close your browser and try to stream the Amazon video again.

If youre still experiencing streaming issues, go to Microsoft Support to uninstall and reinstall the Silverlight player.

Reset DRM licenses Digital Rights Management (DRM) is an access control technology set by content owners.

So in order to resolve many video playback issues, resetting DRM Setting is the way to go.

To manually reset DRM Settings on a Windows and Mac: Step 1 Find the mspr.hds file on your computer.

Amazon Prime Video Windows 7 And Above

Windows 7 and above: C:ProgramDataMicrosoftPlayReady Windows XP: C:Documents and SettingsAll UsersApplication DataMicrosoftPlayReady Mac: Macintosh HDLibraryApplication SupportMicrosoftPlayReady Step 2 Rename the mspr.hds file to anything else (For example: oldmspr.hds).

Dont remove your mspr.hds file.

Solve video issues on iPhoneAndroid Phone Restart your phone Restart your iPhone or Android phone.

After the phone reboots, open the Prime Video app and try to open the Amazon video again.

Check your internet connection Poor Internet connection makes the Amazon videos buffering or not playing, so you want to make sure that your device is running on a stable network connection.

To play Prime video more smoothly, close other devices that are sharing an Internet connection with yours, such as your computer or the computer of your family.

Clear caches of Prime Video app (for Android devices) If you are using an Android device with Prime video playback problem, you can try to clear cache of the app to fix the streaming problem.

Tap Clear Data OK.

Then you try to stream the Prime video and see if it is working now.

Amazon Prime Video For Mac Os